Below is a list of the most frequently asked questions about how GovCollab helps Federal Agencies to use Jira and Confluence. Click on any question below to reveal the answer.
GovCollab works on a cost-per-user model which includes support services to provide agencies all they need for their Atlassian environment.
Yes, GovCollab’s licenses are purchased on a per-user basis.
Probably not. GovCollab includes all plugin-in, platform, reporting, and other licenses necessary to run your projects. That said, if you want access to additional tools – Office 365 or Salesforce, for example – you will need to purchase those. See What’s the cost of adding other applications to our solution?
If a partner needs to add additional users to their annual license, GovCollab can work with you to prorate increased costs based on your period of performance and purchase vehicle.
GovCollab licenses are purchased on an annual or a month-to-month basis. It is not possible to cancel mid-period.
GovCollab has identified eight distinct procurement paths that agencies can leverage to acquire services. GovCollab will happily work with your agency procurement office to identify the best way for you to obtain GovCollab. In addition, GovCollab is available on NASA Solutions for Enterprise-Wide Procurement (SEWP) for agencies to purchase directly.
There are three main factors to consider when adding an application to your platform on GovCollab that combine to determine a majority of costs you will undertake:
GovCollab is not yet a FedRAMP’d service, but is hosted on FedRAMP’d servers. We are actively looking for a FedRAMP sponsor and can offer a license discount to agencies that would like to assist.
ATOs and their requirements vary from agency to agency. GovCollab has prepared a ready to go SSP and security documentation for all security offices who require them. In addition, GovCollab has an ATO letter template that agencies can choose to use (or develop from) rather than developing their own ATO letter.
ATOs are agency specific, so while we can provide all the documentation you will need for your agency we do not have instructions for each agency.
We are unable to assist agencies in putting together their ATOs. Since GovCollab is the organization providing services it would be inappropriate for us to help write and advise an organization on our security posture. We can assist your team in understanding our controls and implementations, but you will have to do the reviews and risk assessments.
GovCollab has a team of security experts ready to advise and support you through your security requirements. Each organization has different needs and we’re eager to assist you with understanding our security posture by reaching out to one of our GovCollab experts today.
Yes! GovCollab is willing and able to add any plugin from the Atlassian Marketplace that our partners desire. To initiate an inquiry into plugin availability and compatibility speak to one of our GovCollab experts here.
GovCollab offers flexibility for partners’ preferred secure authentication mechanisms including, but not limited to, support for PIV/CAC, MAX Authentication, Login.gov, and your agency’s federated login.
GovCollab is compatible with any Atlassian Marketplace plugins or external business intelligence softwares. Talk to a GovCollab expert today to learn more about best practices and common solutions for Confluence and Jira data analysis.
Yes! You can leverage the Jira REST API documentation and the Confluence REST API documentation for more information on integrating data for analytics tools from external sources.
Yes! You can add applications to enhance capabilities through two mechanisms – plugins and REST APIs. GovCollab allows for any Atlassian Marketplace plugin to be installed on our instances of Confluence and Jira. Or, you can use the Atlassian REST API to build apps, develop integrations between apps, or script interactions with Jira and Confluence.
Yes! Jira and Confluence both provide a robust import wizard to connect external data to their environments. Additionally, there are numerous plugins available on the Atlassian Marketplace for tailored imports of data as well as Atlassian documentation here.
Yes! Several commonly used analytic tools like Power-BI have Confluence and Jira plugins to export data to external sources for further evaluation.
Yes! GovCollab can support a number of authentication options to meet your agency needs. By default GovCollab uses a secure open source authentication tool called Keycloak to allow single sign-on with identity and access management.
Confluence has a default upload file size limit of 100MB. For circumstances where large files need to be uploaded GovCollab can adjust the maximum file size limit to accommodate partner requirements. The maximum attachment size for Jira issues is 2GBs but can also be adjusted if required.
GovCollab was created by the same company that built and maintained MAX. It offers very similar functionality to what exists on the MAX Federal Community. You and your agency will still be able to set up a space in Confluence specific to your organization, set up permissions using groups, customize your content, and much more, leveraging the plugins available on the platform.
GovCollab is running off an out-of-the-box data center version of Confluence and Jira Software, so the user interface will look slightly different than MAX.gov, which was heavily customized for the MAX Federal Community. In addition, some of the MAX-specific apps and plugins users may have leveraged in the past may not be present or may operate differently. However, the GovCollab team is ready to walk you through any differences and has a number of apps already installed on the platform to help users recreate the functionality they relied upon on MAX.
Yes! MAX Authentication is available as your Identity Provider (IDP) for agencies that wish to leverage it as their Authentication service.
Yes! You can find our list of available apps here.
No. Unfortunately, we do not allow sensitive PII on GovCollab, but we can help you find other platforms that do host that kind of data.
No. Unfortunately, we are currently unable to offer MAX Survey or Drive.
